Privacy Policy

Effective Date: [04 June 2026]

1. Introduction

Welcome to Strovak. This Privacy Policy explains how Glowy ltd ("we", "us", or "our") collects, uses, and discloses your personal data when you visit or make a purchase from www.strovak.co.uk (the "Site").

As a UK-registered Limited company, we are the Data Controller of your personal information and are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect and How We Use It

We collect information to fulfil our contractual obligations to you and to run our business efficiently.

3. How We Share Your Data

To provide our services, we share your personal information with carefully selected third parties:

• E-commerce Platform: Our store is hosted on Shopify, which processes data as a Data Processor on our behalf.
• Payment Processors: Stripe process your payment information securely.
• International Fulfilment Partners: To dispatch your order, we share your name, shipping address, and order details with our overseas fulfilment partners. All international transfers are protected under the UK International Data Transfer Agreement (IDTA) or equivalent safeguards.
• Returns Processing: Our UK-based returns processing facility receives your information to inspect items and process refunds.
• Marketing Tools: Klaviyo handles our email marketing communications (where you have given consent).
• Analytics: Google Analytics and Microsoft Clarity help us understand site usage anonymously.
• Delivery Partners: Royal Mail, DPD, Evri, and other carriers receive shipping information to deliver your order.
• Legal Compliance: We may share data to comply with applicable laws, respond to lawful requests, or protect our rights.

4. International Data Transfers

Because our business operates globally, your personal data may be transferred outside of the United Kingdom. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded by using appropriate safeguards, such as the UK International Data Transfer Agreement (IDTA) or the European Commission's Standard Contractual Clauses (SCCs).

Our hosting platform, Shopify, primarily stores and processes data in North America. Our authorised personnel and contractors may access data from various international locations under appropriate data processing agreements.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. For tax and accounting purposes, UK law requires us to keep basic customer information for six years after they cease being customers.

6. Your UK GDPR Rights

If you are a resident of the UK or the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of access — request copies of your personal data
• Right to rectification — request correction of inaccurate information
• Right to erasure — request deletion of your personal data
• Right to restrict processing — request restriction of processing
• Right to object — object to processing of your personal data
• Right to data portability — request transfer of your data
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: Hello@strovak.co.uk

Phone: +447577306963

Glowy ltd

Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom

Company Number: 12666803