Shipping policy
Thank you for shopping at Strovak. We are committed to processing and delivering your orders as transparently and efficiently as possible. Below you will find the complete terms that constitute our Shipping Policy.
1. Order Processing Time (Handling Time)
All orders are handled and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding UK bank holidays).
- Daily Order Cutoff: 2:00 PM GMT. Orders placed before this time will begin processing the same business day.
- Orders placed after 2:00 PM GMT, on weekends, or on UK public holidays will begin processing on the next business day.
2. Shipping Destinations & Transit Times
We deliver to all addresses across the United Kingdom — England, Scotland (including the Highlands and Islands), Wales, Northern Ireland, the Channel Islands (Jersey and Guernsey), and the Isle of Man.
To offer specialised safety footwear at competitive pricing, your order is dispatched from our international fulfilment partner directly to your address in the United Kingdom.
- Estimated Transit Time: 5 to 9 business days
- Total Estimated Delivery Time: 6 to 12 business days (1–3 days handling + 5–9 days transit)
Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, and the Isle of Man may take 2–3 additional business days, but are always delivered free of charge.
Please note: While we make every effort to ensure your order arrives within this timeline, transit times are estimates and can occasionally be affected by external factors such as carrier delays or peak seasonal volume.
3. Shipping Costs
Delivery is 100% FREE on every order, to every UK address — with no minimum spend. There are no surcharges for the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, or the Isle of Man. The price you see at checkout is the final and total price you pay. No handling fees, delivery charges, or any other costs will ever be added before or after purchase.
4. Customs, Duties, and Import Taxes
Your order is dispatched from our international fulfilment. The total price displayed at checkout is the final price you pay to Strovak — there are no additional charges from us.
All customs clearance, import duties, and associated fees are handled and paid by Strovak. — you will never be asked to pay customs charges, import duties, or handling fees to receive your order.
In the rare event that a carrier requests any additional payment from you, do not pay it — contact us immediately at hello@strovak.co.uk and we will resolve it directly with the carrier at no cost to you.
5. Tracking Your Shipment
As soon as your order is dispatched, we will send an automated email containing your tracking number and carrier details. You can track your package through the carrier's portal. Please allow 24 to 48 hours for the tracking status to update after dispatch.
6. Address Amendments and Order Cancellations
Please double-check your shipping address at checkout. If you need to change your delivery address or cancel your order, please email us at hello@strovak.co.uk within 24 hours of placing your order.
Once an item has left our warehouse and entered transit, we cannot modify or cancel the shipment. You may still return the item under our standard Returns Policy once it arrives.
7. Missing or Damaged Parcels
If your parcel does not arrive within 14 working days of order confirmation, please contact us at hello@strovak.co.uk with your order number and we will investigate immediately.
If your parcel arrives damaged:
- Take photos of the damaged packaging before opening
- Take photos of the damaged product
- Email us at hello@strovak.co.uk within 48 hours of receipt
8. Contact Us
For shipping enquiries, please contact:
Email: Hello@strovak.co.uk
Phone: +44 7577 306963